Essential Functions
- Ensure all housekeepers are trained and understand Natura’s expectations.
- Enforces all Natura Destinations policies.
- Maintain open communication with Front Desk on changes throughout shifts.
- Assign rooms and prioritizes rooms requesting early cleaning.
- Checks the inventory of cleaning carts and adds any necessary supplies and order housekeeping supplies.
- Knocks and announces self before entering room; returns later if rooms are occupied.
- Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements.
- Neatly makes beds and stocks towels, washcloths, and hand towels according to policies.
- Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel policy.
- Wipes surfaces in room and cleans mirrors.
- Vacuums floors and removes trash.
- Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided hotel checklist and policy.
- Ensures room meets hotel standards with a final walkaround.
- Check rooms for new arrivals.
- Keep facilities and common areas clean and well maintained.
- Notifies supervisor of room availability and reports any suspicious activity to security.
- Ensure soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels in laundry room as needed.
- Examines property for safety hazards; Notifies supervisor, front desk and/or maintenance department of needed maintenance or repairs.
- Takes found items to designated lost and found area if guest has checked out.
- Performs limited grounds maintenance such as mowing and trimming lawns and hedges and cleaning snow from sidewalks.
- Back up support for Housekeepers, Laundry and houseman
- Performs other related duties as assigned.
Housekeeper Requirements:
- Attention to detail.
- Manage time efficiently to complete all rooms assigned.
- Friendly and approachable with guests
- Follows and enforces Natura Destination policies.
- Professional communicator
- Can give and take instruction in English.
- Ability to manage your time efficiently.
- Punctual and dependable.
- Work well unsupervised, be professional and treat all employees equally.
- Ability to lift at least 25 pounds and perform repetitive movements using wrists, knees and back.
- Manage basic maintenance and cleaning.
- Ability to maintain a professional appearance and interact positively with hotel guests.