Front Desk/Reservations

This position provides superior customer service above and beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate.

DUTIES AND RESPONSIBILITIES:

• Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager.
• Assuring friendly, courteous and accurate check-in and check-out of room guests.
• Answering the PBX professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
• Competent knowledge of the property, local attractions, and current activities.
• Promote friendly, courteous, superior customer service.
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
• Will be responsible for handling cash, credit and sales transactions.
• Keep front desk area and own station neat, tidy, and clean.
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
• Listen to guests and anticipate needs or concerns before a problem arises
• Understand safety and security procedures
• Responsible for assisting and monitoring of room availability, maintenance, and housekeeping issues and communication those to housekeeping in a timely and efficient manner.
• Other duties as assigned.

REQUIREMENTS:

• High School Diploma/G.E.D Equivalent Required
• Provide proof of identity and eligibility to work in the United States
• Must have a valid driver’s license and reliable transportation to work
• Must be at least 18 years old to apply
• Background check required
• Must always bring a smile to work.
• Must be able to maintain and present a professional appearance at all times. Mt. Olympus’s grooming and personal hygiene requirement is to wear the proper issued clean uniform and name badge.
• A professional attitude is required at all times, handle pressure with poise and finesse.
• Must be honest and dedicated.
• Must be able to maintain confidentiality and be trustworthy.
• Exceptional oral and written communication.
• Must possess excellent time management skills and be on time for work.
• Must be a team player and able to provide superior customer service.
• Must be able to work weekends and Holidays.
• Must call your Supervisor two hours before your shift begins if you are unable to come to work.