Front Desk/Reservations

Mt.Olympus Water & Theme Park | Wisconsin Dells, WI

Posted Date 6/04/2020
Description

This position provides superior customer service above and beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate.

DUTIES AND RESPONSIBILITIES:

  • Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager.
  • Assuring friendly, courteous and accurate check-in and check-out of room guests.
  • Answering the PBX professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
  • Competent knowledge of the property, local attractions, and current activities.
  • Promote friendly, courteous, superior customer service.
  • Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
  • Will be responsible for handling cash, credit and sales transactions.
  • Keep front desk area and own station neat, tidy, and clean.
  • Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
  • Listen to guests and anticipate needs or concerns before a problem arises
  • Understand safety and security procedures
  • Responsible for assisting and monitoring of room availability, maintenance, and housekeeping issues and communication those to housekeeping in a timely and efficient manner.
  • Other duties as assigned.

REQUIREMENTS:

  • High School Diploma/G.E.D Equivalent Required
  • Provide proof of identity and eligibility to work in the United States
  • Must have a valid driver’s license and reliable transportation to work
  • Must be at least 18 years old to apply
  • Background check required
  • Must always bring a smile to work.
  • Must be able to maintain and present a professional appearance at all times. Mt. Olympus’s grooming and personal hygiene requirement is to wear the proper issued clean uniform and name badge.
  • A professional attitude is required at all times, handle pressure with poise and finesse.
  • Must be honest and dedicated.
  • Must be able to maintain confidentiality and be trustworthy.
  • Exceptional oral and written communication.
  • Must possess excellent time management skills and be on time for work.
  • Must be a team player and able to provide superior customer service.
  • Must be able to work weekends and Holidays.
  • Must call your Supervisor two hours before your shift begins if you are unable to come to work.

Type

Full-Time | Year-Round Positions | Part-Time | International Students Welcome | Seasonal Positions

Business Type

Accommodation | Other

Job Positions

Front Desk/Reservations

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