Reservations: Must be 16 years of age or older. Confirming guest's stay.
*Registers guests both on the phone and in person
*Make and modify reservations
*Knows all room types, locations and rates
*Present options and alternative to guests and offers assistance in making choices
*Coordinate room status updates with housekeeping department, by notifying them of all check outs, late check outs, early check-ins and special requests
*These guest service agents must possess a positive and upbeat personality with a desire to deliver great guest service on the phones and in person
Front Desk: Must be 18 years of age or older. Guest service and front desk duties.
*All of the above, plus interacting more directly with the guests.